STOCKISTS

Boston

Chicago

 

TERMS

TERMS OF SALE

We ("Entropy Threads") hereby agree to sell, and You (“Buyer“) hereby agree to purchase, goods of the description and quantity described on the checkout window and incorporated herein by this reference on the terms and conditions set forth in this Agreement. Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.

SHIPPING

For domestic orders, please allow up to 5 days for your order to process, and 6-10 days for for shipping.
For international orders, please allow up to 5 days for your order to process, and 2-3 weeks for shipping. Buyer must pay for any and all customs duties & fees upon import.

You will get a shipping confirmation in your email the day it's been shipped. We're a very small team, so please be patient.

Delivery dates provided are estimates only. We will make reasonable efforts to deliver in accordance with such dates; however, we will not be liable for failure to deliver as estimated. Once shipped, we are not responsible in anyway for your purchase, albeit for misuse, theft, or abnormal damages that are incurred. Use of this website constitutes acceptance of these Terms. You acknowledge that you have read and are bound by the Terms, as well as any other usage agreements.

 

RETURNS

All sales are final. No refunds or exchanges.


FAQ

I have a general question, How do I contact you guys?
Direct all inquiries to entropythreads[at]gmail.com

 

Do you ship internationally?
Yes, we can ship internationally. However, expect higher shipping/handling rates, cost of customs, and please allow an additional 2-3 weeks for delivery.

 

You don't have my size, but I really want that [item]. Can you make it custom?
Certain items can be made bespoke, depending on the availability of materials. Best shot is to email us and ask.

 

Can I get a refund? Can I exchange an item?
No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.

 

I put an old or wrong address while I was checking out, is there any way you can update it with the right one?
if you wish to change it please email entropythreads[at]gmail.com immediately with your order ID. We cannot reship orders once they are sent out.

 

How often do you restock the store?
Because each item is hand-selected from different sources around the world, restocks will happen rarely, and typically without notice.
Best shot is join our mailing list to get the first notifications of new items.

 

My item looks different than the one on the website...
All of our products are made of recycled/reclaimed or vintage materials, and appearance may vary greatly from what you see on your monitor.
Any defects, stitiching, rips, or other discrepancies in your product are not to be viewed as flaws, but rather unique characteristics of your garment.

nothing lasts forever. learn to embrace it.